Do you know about - The Extended enterprise in performance
Washington State Disability Services! Again, for I know. Ready to share new things that are useful. You and your friends.This paper is a companion to "Widening Your Sphere of Influence: An Introduction to the Extended Enterprise," which laid out in detail the plan of the Extended firm platform, its key elements, features and normal benefits. Building on that foundation, the purpose of this paper is to demonstrate how the Extended firm platform can help exact verticals to promote and sell their products to external audiences. In particular, it investigates the value of the Extended firm clarification in financial services/insurance, government, retail, manufacturing, healthcare and associations. Feel free to read ahead to the section that is most applicable to your own organization.
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Financial Services and insurance
The regulatory arena has vast considerably over the past decade, placing an tremendous compliance burden on the insurance and financial services industries. Meeting Sarbanes-Oxley regulatory requirements alone involves a tremendous whole of management complexity. The consequent is a transportation tangle spanning the various worker categories over complicated locations. And that's only one of many regulations affecting this sector.
Now, factor in the strategic management of workforce knowledge in the financial and insurance markets. In many organizations, this comprises a central headquarters and possibly a few regional offices servicing a large external network of remote offices, brokerages, agents, financial advisors and customers. In such an environment, it is considerable to consistently deliver a superior managed assistance in order to accomplish profitable growth.
Traditional studying management Systems (Lms) are aimed generally at head office personnel. They supply great value in terms of managing performance, aligning goals, facilitating training and development, and proactively managing succession planning. However, their limitations are exposed when it comes to federating knowledge and facts to external reps, tracking the status of improvement initiatives and verifying compliance to ongoing programs.
Armed with the Extended firm solution, insurance fellowships and financial services organizations can gain control over their far-reaching networks of brokers, dealers, advisors and customers. Knowledge and facts can be made ready to them online as an effective means of managing certifications and upcoming expirations to avoid lapses in licensing. Additionally, workforce productivity can be maximized by accelerating delivery of knowledge on key skills, policies and mandated instruction.
A well-designed Extended firm clarification can often pay for itself or even directly create revenue. In a financial services organization, for example, training puts your company's message and value proposition front and center. While brokers may have dozens of packages to choose from, the expanding of a relevant knowledge nugget or the right training element (either free or ready for a small fee) as a value-add for the broker or potential customers can tempt many to adopt you as opposed to one of many alternative vendors. By aligning a straightforward article item to a sales or firm goal, customer holding and acquisition can be boosted.
Similarly, existing customers can be kept up to date on the latest offerings in an interactive manner. They can be encouraged to view short pieces of online article to growth their knowledge of a exact field and to keep them actively complicated with your company.
Remote employees and independent agents can also be comprehensively serviced online without the need to mail a piece of information, wait for knowledge exchange to occur in a non-structured format or bring everybody to the head office once a year for a week-long course. In those cases where a trip to headquarters is desired, the Extended firm clarification can greatly sacrifice costs by slashing the annual stay to a day or two with the equilibrium of the knowledge and facts delivered online.
These are just a few of the ways that the Extended firm clarification can enhance the value of human capital. As all is managed within one system, it is easy to track compliance and certification. Training programs can be assessed against organizational programs at a global, national, regional and individual level while promotional activities intended to create new firm can be evaluated against measurable results.
Organizations already taking advantage of the Extended firm clarification comprise BankAtlantic, First Niagara Financial Group, Phh Mortgage, Wellmark Blue Cross Blue Shield and Utica National insurance Group.
Manufacturing
Manufacturers, of course, have unique firm challenges. They must compete in a global economy and find lean and cost-effective processes to bring their products to store and manage their supply chains. At the same time, they must deal with corporate policies and strategies, and a seemingly endless stream of government regulations. To make matters worse, many manufacturers have to compete in a sell sector overrun by competing brands, each one attempting to capture the hearts and minds of sell sales staff. As these staff work for the retailers and not the manufacturers, how do you ensure your message is front and center and your goods are the ones they instinctively reach for?
The respond lies in the Extended firm solution. Providing a platform for the creation of a sustainable and scalable knowledge network, such a network helps manufacturers to efficiently sell and hold their products. How? Let's take a look at firm as usual.
Each builder has probably prepared sales literature to ship out to all sell outlets. While the intention is to have sales reps read, understand and appreciate the nuances of exact products, what happens to these materials when they are distributed is anyone's guess. Some are diligently handed out to employees who then sit down and study them. Others are distributed but merely glanced at. In a few cases, the literature sits in a storeroom never to see the light of day.
Some fellowships endeavor to circumvent this outcome by a collection of means. They post materials online and hope to entice staff to view them. They sometimes send their own personnel out into the field to train sales reps on the peculiarities and fine points of their product lines. They possibly send out newsletters and e-mail in an endeavor to engage external audiences. The issue, though, is that competitors are conducting similar efforts. Without the Extended firm solution, it is impossible to gauge success and bring your goods to the front of the line.
The best way to boost brand image in this situation is to initiate an Extended firm program. Engaging Webcasts and presentations can be made ready online to rapidly take sales personnel straight through the key points of your pitch. They can be briefed on why your goods are superior. Further, advance can be tracked right down to how many reps have accessed or completed the article asset on a per store basis, how many have started, how far they have gotten, their feedback and even how this is connected to sales carrying out in that area.
Consequently, programs can be adjusted to ensure maximum success straight through integration with incentive and award programs, using certifications to vest sales habitancy in your offering, and providing a consistent and correct message that can be evaluated for effectiveness. This finally leads to sales personnel at a sell level that will push your products instead of those of a rival. Why? Because you have gained mind-share.
Manufacturers already enjoying the benefits of the Extended firm clarification comprise Black & Decker, Harris Corporation, International Rectifier, United Technologies Corporation, Zlb Behring and Anixter International.
Healthcare
The medical world is probably one of the most dynamic sectors of the contemporary economy. Constant changes are the norm as new technologies, procedures, and compliance requirements are introduced. Couple this with the complexities and pressures of healthcare staffing shortages, a constant quiz, for cost containment and ongoing efforts at reform and you have an industry like no other.
What isn't so well appreciated, though, is the fact that many healthcare organizations typically assistance an area that consists of smaller clinics, patient facilities, field caregivers and other external workers whose livelihood is dependent upon the customary facility. Delivering knowledge and facts to these individuals on health, safety, hygiene and organizational protocols can be a nightmare given the busy schedules of most of these personnel. As a result, the considerable exchange of facts often takes a back seat.
Enter the Extended firm solution. Federating knowledge and facts online allows doctors, nurses, technicians and hold personnel in the field to work their way straight through the article they need while the small windows ready to them. Whether it is a few minutes or a Couple of hours, the Extended firm clarification keeps track of where each individual is at and makes it easy for them to return and complete their action when time allows.
This is also important when it comes to persisting schooling and certification. Staff needs to put in a determined whole of hours annually to sound their accreditations and stay up to date. The Extended firm clarification facilitates such activities, often bypassing the need to converyance individuals with skill sets in short supply to a discussion on the other coast or, worst-case scenario, an additional one continent.
When it comes to regulations such as Hipaa, Fda, The Joint Commission, Osha, and those of the Epa as well as state and local authorities, holding track of compliance is a straightforward matter with the Extended firm solution. All Web-based assets within the clarification can be tracked for external staff advance and completion. This can be vital when it comes to defending the organization against legal actions - success or failure in court can depend upon being able to prove that one man completed exact requirements of a given program at a exact date.
Additionally, the Extended firm clarification is of great value in the area of customer acquisition and retention. Prospective patients, for instance, can view presentations online about the facility, their exact condition and ready procedures to help them gain reliance in commencing treatment. Existing patients can be offered value-added facts and knowledge on such topics as preventive medicine, or how diet and fitness can play a role in their recovery.
Healthcare customers currently taking advantage of the Extended firm clarification comprise HealthQuest, Kaiser Permanente, Sisters of Mercy condition System, SwedishAmerican condition System, Us Oncology, association of periOperative Registered Nurses and MedAssets, Inc.
Retail
Employers in the highly competing sell sector are challenged to disperse knowledge and facts to employees on a wide range of skills, together with detailed product knowledge, how to sell, complaint handling, price products and services, objection handling and much more. To make it even more challenging, sales associates, clerks, floor managers, distributors and dealers comprise a geographically dispersed population, many of whom are not direct firm employees. Nevertheless, how they record your organization to customers directly impacts earnings and customer satisfaction. It takes the right methodology and law to sound your brand image while enhancing firm performance.
This is made difficult due to the high turnover rates experienced in the sell sector. Under these circumstances, it can be difficult to sound any consistency of brand. That's where Extended firm clarification comes in. It provides the right car for updates to product information, training, sales programs and assistance management facts to those on the front lines.
Take the case of schooling about a new product line. Short online courses can be accessed by personnel as time permits and managers can keep track of all to ensure everybody completes in a timely manner without impacting productivity and ensuring consistency of the message.
It gets even more Engaging when you deal with more complicated goods such as personal electronics. In many cases these goods are so sophisticated that the normal buyer requires formal initiation to gain proficiency. One retailer, for instance, was experiencing a heavy rate of returns for its latest phone. Many customers complained that their products were faulty. Prognosis showed roughly all of them to be working correctly, and that customers plainly didn't know how to use them. An Extended firm clarification was introduced to train sales company on how to use the phones, quickly manufacture them experts in its use.
When customers came into the store with the latest wave of returns, sales company were able to educate customers on these products resulting in a tremendous drop in the rate of return, adding millions to the lowest line in a short period. Such courses can also be made ready to customers as a means of enhancing their purchasing experience. Furthermore, by capturing customer-support-related data, small media-based snippets on "how to" can be pushed to the movable gadget in order to sacrifice call-in rates for similar knowledge deficiencies.
Finally, there is the aspect of harnessing the External firm clarification as a direct earnings generation engine. Some organizations are so dominant in their field that agents, dealers, assistance technicians and other professionals are clamoring to be connected with them. By requiring these individuals and groups to complete paid certification programs and sound their credentials annually, considerable amounts of earnings can be generated. And by taking the burden of this training off the organization and positioning it online, resources can be freed up for more pressing matters.
The Extended firm solution, therefore, helps retailers to reinforce their brand and enhance the customer experience by providing consistent facts for thousands of employees over complicated franchises, geographic regions and languages. This directly drives earnings by providing company with the knowledge and skills to cross- and up-sell to meet customer needs and boost repeat purchases. In addition, it reduces turnover and supports occupation planning initiatives, as well as streamlining new worker orientation and on-boarding for full-time, part-time and seasonal employees.
By targeting sales personnel in a sell chain, it is potential to incentivize them to passage and complete exact article focused on helping them come to be good informed about exact products. By aligning these types of programs to a determined firm purpose such as the correction of sales, a small venture can pay tremendous dividends. In a world where a multitude of brands are vying for attention, a professionally produced program is an exquisite way to reinforce brand recognition. Done correctly, it cleverly differentiates a brand in the eyes of external audiences.
Another considerable factor: In many verticals, speed to store is a major component of success. Particularly in industries such as computer hardware, software, durable goods and telecommunications, rapid improvement of products is rarely enough. It takes velocity and agility on the marketing side to ensure results.
Take the example of a protection software release. In many cases, complicated vendors come to store at the same time with their latest offerings. Extended firm solutions can help differentiate products by educating channel partners and resellers about your new release. The speed with which that knowledge gets out, as well as the ease of passage and management, can make or break a marketing campaign. This doesn't mean that formal training has to be involved. Distribution of a webcast, Pdf or PowerPoint in conjunction with correct tracking of viewing patterns might be enough to move your product to top of mind in the target audience.
Another way to come to be more nimble in an evolving marketplace is in the area of centralized training. Many fellowships wish external sales personnel to come in to the head office for one week every year for an modernize on products, pricing and policy. This represents a hefty annual charge for all implicated when you take airfares, hotels, food and lost productivity into account. What if that week could be Whether eliminated entirely or reduced to only two days, with the rest of the training done online? The Extended firm clarification is a way to facilitate the transition.
Organizations currently using the Extended firm clarification comprise Amc Entertainment, Cabela's, Hudson's Bay Company, Pilot trip Centers and Oreck.
Government
The Extended firm clarification is especially suited to federal, state and local government organizations. In the federal arena, There's a wealth of knowledge and experience in developing premier human capital management and improvement solutions for federal agencies- systems that raise workforce productivity, enhance worker retention, aid regulatory compliance, cut expenses and sacrifice training time (Gsa covenant whole Gs-02F-0114R).
This depth of experience has been used to full advantage in the Extended firm solution. Agencies that sell services to the social can deliver knowledge, information, training and certification, harnessing the platform to enhance time to store and growth customer satisfaction. The law can also be used to supply solutions to a geographically dispersed worker base. With many agencies having offices in all 50 states, it can be daunting to sound control and responsibility for the individual advance of thousands of employees. Failure to keep track of No Fear Act, ethics, sexual harassment and other mandated training and facts initiatives can have serious consequences.
Federal agencies deploying the Extended firm clarification have saved taxpayers millions of dollars by reducing expenses connected with the exchange of information, knowledge and formal training to remote employees. In terms of cost avoidance, the GoLearn.gov studying center alone saved taxpayers roughly million in expenses connected to travel, lodging and time away from work in just the first 20 weeks of operation.
Smaller agencies supply one-stop passage to high potential knowledge, studying & carrying out products and services by unifying initiatives over departments, thereby eliminating redundant procurement and licensing costs. The platform is compliant with Section 508 of the Workforce venture Act of 1998, which requires all social institutions to use facts technology accessible to persons with disabilities. Further, world-class protection infrastructure has been audited by independent organizations on profit of the U.S. Office of Personnel Management. The hosting environment utilized by the Extended firm clarification meets Opm Baseline protection Requirements, for a certified and accredited host for the e-government studying initiative.
More than 50 agencies, together with Opm/GoLearn, the Departments of schooling and Interior, U.S. Department for International Development, U.S. Department of the Interior, U.S. Office of Personnel Management/GoLearn and the U.S. Securities & exchange Commission, have implemented the Extended firm solution.
In the state and local category, the Extended firm clarification is used in local agencies such as Loudon Water as well as state agencies such as State of Arizona Department of condition Services, State of Washington, State of South Carolina, Ny State Police Academy, State of North Dakota and Florida Department of Highway protection and Motor Vehicles. Department administrators are able to track compliance to vital initiatives colse to the country and create article tailored to their needs. A searchable catalog provides all the facts and knowledge required by a diverse community.
Associations
The distribution of knowledge via the Internet continues to convert the firm of associations. When a vast whole of facts is ready online and on-demand for a collection of industries, association resources are often competing with "free" facts that is ready via the Web. Today's successful and growing associations must be able to show differentiation and demonstrate value to members. Implementing an online knowledge management strategy while persisting to run an association presents unique challenges and opportunities for those organizations.
Associations are embracing Extended firm and the e-learning that it can provide. 61% of associations surveyed are currently deliver e-learning, 25% are planning to deliver e-learning in the next 6-12 months. Only 13% of those surveyed have no plans for e-learning for at least the next 12 months. (The State of the Sector, Tagoras, 2009)
Executing a strategically-designed Extended firm clarification delivered via a Software as a assistance (SaaS) model provides proven value and member engagement opportunities to associations and its membership in terms of reinforcing association value to members, expanding member holding and acquisition, and boosting transportation agility under rapidly changing industry conditions.
For example, today's consolidated association staffs are asked to distribute facts to members using a collection of transportation methods. Delivering online content, courses for free, courses for a fee (via e-commerce), certification programs, Webcasts and even Web 2.0 discussion areas and collaboration can all be executed, measured and tracked using the Extended firm solution. Members plainly passage a social Web site created specifically for them and view the ready free or fee-based educational offerings. Associations can then settle if they want to have members login and use an e-commerce law in order to passage the article or if the article is ready as a member benefit. Courses, Webinars and even Web-based synchronous annual meetings can all be efficiently managed via the Extended firm clarification saving time, money and association resources.
And for associations offering certifications or persisting schooling due to its membership, the Extended firm clarification offers an association greatest flexibility. Members may need to put in a determined whole of hours annually to sound their accreditations and stay up to date. The Extended firm clarification supports these activities, eliminating the need for members to get together for a local, regional or national meetings or tests. Knowledge and facts can be made ready to them online as an effective means of managing certifications and upcoming expirations to avoid lapses in licensing.
Associations already taking advantage of the Extended firm clarification comprise the association of periOperative Registered Nurses, American create of Architects, National schooling Association, National Glass association and the International association of Plumbing & Mechanical Officials.
Conclusion
Fields such as insurance, real estate, financial services, durable goods manufacturing, associations, healthcare, technology, communications, government or any other area relying on the channel or independent reps/dealerships can all advantage markedly from the Extended firm solution.
Organizations operating in such sectors can harness it to:
• Protect, reinforce, differentiate and promote brand image
• growth customer holding and acquisition
• Boost agility in rapidly changing store conditions
• enhance firm carrying out and productivity
The purpose of the Extended firm solution, then, is to bring about the effective delivery of knowledge for the strategic purpose of transforming firm performance. Those organizations that best understand the Extended firm clarification are most likely to thrive in a tough economy.
Extended firm solutions can help you:
• create and deliver knowledge and facts to audiences covering your organization.
• Drive earnings straight through customer, channel and seeder channels.
• enhance productivity and facts sharing with external partners.
• Deliver certification programs and share knowledge.
• Eliminate excess article costs while accelerating time to market.
• growth customer delight and product adoption.
• supply consistent passage to training, facts and knowledge assets 24/7/365.
Such assets can no ifs ands or buts be advanced and delivered on-demand in a timely manner to customers, members, partners and resellers with no hardware to install. A Software as a assistance model only requires users to have Internet passage to complete their training. This delivery formula allows for maximum return on venture by providing a functional, flexible and scalable solution.
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